Bulka terms of use
Updated on 27 July 2026
About the service
The application allows customers to select Bulka products, arrange pickup, preorder or delivery, pay through Kaspi Pay or by bank card through ForteBank when that method is available, and use the bonus programme. The availability of fulfilment methods, products and times depends on the selected branch.
Orders and payment
The final price, contents, branch, time and delivery fee are shown before payment. An order is considered paid after confirmation by the payment service. When an administrator cancels a paid order, the refund is made through the original payment channel; the crediting time depends on the bank. The full procedure is published in the Payment and refund terms. After confirmed payment, a saveable merchant receipt is issued and is available in the order and through a link sent to the customer’s number.
Delivery and collection
Delivery is available only within the area shown on the map. The user is responsible for the accuracy of the address, phone number and courier comment. The stated time is planned and may change because of branch workload, road conditions or circumstances outside Bulka’s control.
Account and bonuses
The user must retain access to their phone number and must not share login codes. Rules on earning, using and expiry of bonuses are displayed in the application; bonuses are not money and cannot be exchanged for cash.
Support
If an error occurs with an order, payment or refund, contact Bulka using the details in the account or on the official company page and provide the order number.